OVERVIEW OF THE ROLE
Over the next few years Flutter is undertaking a Procurement Transformation Programme and one of the transformations key pillars is to transform our procurement technology. We are beginning this journey by implementing Coupa to become our current Source-to-Contract solution to enable our procurement transformation.
As part of the implementation team, the IT Analyst(s) will play a key role in the preparation and execution of functional and E2E testing of the solution in advance of platform launch (globally and/or to individual regions)
The IT Analyst role sits within the Enterprise Technology team. In this role you will be working closely with technology teams to ensure that we are resolving Coupa incidents efficiently and chasing the right team to maintain stability to our services. You will ensure that all flutter group services are monitored and managed 24/7. The role will manage Coupa incidents in real time ensuring that any impact to our customers will be minimal and managed professionally and within agreed SLAs.




The deployment of Coupa will entail numerous phases over a number of years. This role should aim to be persistent in the pursuit of service excellence. You will set the tone and ask the right questions of internal and external suppliers and customers. You will have full responsibility for Coupa incidents raised to Group and ensure they are correct followed up and resolved.
KEY RESPONSIBILITIES
- Performing manual functional, data migration and/or integration tests at different stages of the platform testing and implementation
- Highlighting any break in service to key services and raise incidents quickly engaging required teams to resolve impact and restore services to customers
- Need to be able to prioritise and troubleshoot inbound tickets
- Working closely with technology teams to ensure that we are resolving incidents efficiently and chasing the right team to maintain stability to our services
- Responsible for day-to-day incident

📌 Coupa IT Analyst (Secunderabad)
🏢 Flutter International
📍 Secunderabad