- As a Senior Engagement Manager, you will be responsible for heading and managing the
- Applied AI customer engagements , delivery efforts in a B2B environment for Customer
- service teams of various organizations. The Senior Engagement Manager plays a crucial role
- in driving client success and ensuring the successful delivery of AI projects. This involves
- cultivating solid client relationships, providing technical leadership, and managing
- customer communications to ensure satisfaction. They are also responsible for establishing
- robust project management frameworks, overseeing the entire project lifecycle, and
- proactively resolving delivery issues and technical obstacles. Furthermore, this role
- demands effective team leadership, including developing team skills, guiding team
- members through technical challenges, and fostering a high-performing team
- environment.
- Client Management:
- Managing customer communication, relationships and escalation management,
- and driving customer satisfaction
- Drive Delivery led growth by guiding the client on technology evaluation,



technical
- thought leadership and direction.
- Constantly sync with the Technology Business team to align on business priorities,
- and plan for long term and short-term architecture goals.
- Showcase thought leadership on technology roadmaps, agile development
- methodologies and best practices.

Project Delivery:
- Defining and building the project management disciplines, the processes,
- governance framework, technology baseline, conflict management, resource
- management, and associated reporting.
- Ensure successful and timely delivery of AI projects by being accountable to deliver
- as per Service Levels agreements.
- Guide the Engagement Managers on aspects related to Project Management, Client
- Management and Resource Management. Should be able to build a strong
- performing team.
- Ensuring prompt identification and resolution of Delivery issues or technical
- objections and

📌 Senior Engagement Manager (Bengaluru)
🏢 Quantiphi Analytics Solutions
📍 Bengaluru