Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and reliable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine,



ensuring timely analysis and resolution of technical issues to support business continuity and operational excellence.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and identifying potential issues before they impact operations.
- Support junior team members by sharing knowledge and providing guidance on technical challenges.
- Participate in the development and improvement of operational processes to enhance service delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
- Experience in troubleshooting and resolving issues related to desktop operating systems and applications.
- Knowledge of system configuration, patch management, and software deployment techniques.
- Familiarity with incident management tool

📌 Technology Support Engineer (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai