Capacity Building Officer
GVK Emergency Management and Research Institute (GVK EMRI) is seeking a Capacity Building Officer to lead the entire training track for our Dial 112 project. This role is crucial for ensuring service quality through effective supervision, monitoring team performance , and maintaining strict adherence to Service Level Agreements (SLAs).
Role & Responsibilities:
- Lead the entire training track for the project.
- Ensure service quality by appropriate supervision of call takers.
- Monitor the performance of the team and provide feedback, taking immediate on-the-spot corrective action.
- Ensure that the SLAs are maintained by the team.
- Must be able to perform all the functions of call takers.
- Cooperate with PMC (Project Management Consultant) and concerned government departments, furnishing data/reports as required by PMC.
- Perform any other tasks assigned by concerned government departments & PMC, concerning Dial 112.

Preferred Candidate Profile:
- Any Graduate with an MBA.
- Minimum 07 years of overall experience.
- Minimum 03 years of experience in Corporate HR training.

📌 Capacity Building Officer (Bhopal)
🏢 GVK Emergency Management and Research Institute (GVK EMRI)
📍 Bhopal