Key Responsibilities
- Ensure adherence to and exceedance of customer SLAs through holistic issue resolution.
- Review, manage, and escalate support tickets when required.
- Lead and mentor a team of Cloud Engineers, providing technical direction and hands-on support as an L3 escalation point.
- Participate in and drive root cause analysis and long-term solutions for recurring issues.
- Communicate effectively with clients via tickets, calls, and periodic review meetings.
- Evaluate team performance and provide structured feedback to HR and management.
- Collaborate with DevOps and engineering teams to improve infrastructure and operational processes.

Required Experience & Qualifications
- Minimum 9 years of experience in cloud infrastructure with at least 3+ years in a leadership role .
- Proven track record of L3-level technical support in a cloud-first data center or managed services environment.
- Hands-on experience with Linux systems , MySQL databases , VMware/KVM , and on-prem cloud solutions.




- Robust expertise in virtualization, containers, and associated ecosystem technologies.
- Practical knowledge of storage, networking, backup systems , and Bash scripting .
- Deep experience with monitoring tools such as Prometheus, Nagios, Zabbix, SolarWinds , or ManageEngine .
- Excellent communication and client-facing skills—both written and verbal.

Bonus (Preferred) Skills
- Familiarity with CloudStack or Citrix CloudPlatform (as administrator or maintainer).
- Experience working in Data Center or ISP environments .
- Knowledge of GPU-based systems , GPU virtualization (e.g., Nvidia BCM).
- Exposure to supporting AI/ML workloads .
- Understanding and experience in Software Defined Networking (SDN) .
- Experience using automation tools such as Ansible, Terraform, Puppet , or Chef .

📌 Team Lead Cloud (Delhi)
🏢 Yotta Infrastructure
📍 Delhi