About the Role

The Copado Support team is responsible for innovating, maintaining, and
providing the best customer experience and support to our users across all
industries every day. Our users count on our platform to be highly reliable,
secure, and to preserve all of their customized integrations every time we ship.
This is a highly technical support role with opportunities for rapid
advancement. You will drive delivery and customer success for one of the fastest
growing applications in the Salesforce ecosystem.

What You'll Do

* Manage case queues in accordance to customer agreements.
* Answer technical questions, solve technical problems, and suggest appropriate
workarounds related to Copado platform.
* Understand and advocate for customer needs.
* Resolve customer service issues and skillfully manage/troubleshoot complex
customer service problems.
* Manage customers' expectations and experience in a way that results in high
customer satisfaction.
* Develop and maintain technical expertise in assigned areas of product




functionality and utilize that expertise effectively to help customers.
* Create knowledge base materials dedicated towards operational efficiency.
* Research, document, and escalate cases according to procedure.
* Actively participate in job-related training and assist with the design and
delivery of product and other technical training.
* Review support cases for technical and troubleshooting accuracy.
* Identify product and services up-sell opportunities and describe Copado
solutions to customers in a way that is articulate, accurate, and persuasive.

What Success Looks Like

* Having a proven track record of using your incredible problem-solving and
interpersonal skills to achieve success goals.
* Documenting solutions and consistently contributing to the internal knowledge
base.
* Driving delivery and customer success for one of the fastest-growing
applications in the Salesforce ecosystem.
* Managing customers' expectations and experiences i

📌 DevOps Support Engineer (Bengaluru)
🏢 Copado
📍 Bengaluru