Job Title: HR Operations Analyst (India)

Req ID: 61690

Job Function: HR

Posting Start Date: 05/09/2026

Posting End Date: 08/09/2026

Division: People & Culture

Job Location: IND-Bengaluru-Pritech

Advertised Salary: competitive

Recruiter: Sakshi Mehrotra

Hiring Manager:Gruh Laxmi Mohapatra

Career Grade:F

About The Role

The HR Ops. Analyst assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.

What You’ll Be Doing

Handle ad-hoc HR related customer queries and requests.
Take personal ownership for resolving customer requests even if these sit outside HR Services remit by working beyond organizational and functional boundaries.
To set prior expectations and take utmost accountability and ownership towards their respective defined KRAs and beyond excellence.
To provide clear and compliant HR advice to line managers and employees on BT policies, processes, changes and tools.




To continuously deliver a brilliant customer experience in terms of care, knowledge and first contact resolution.
Proactively own customer queries through resolution ensuring key performance indicators and SLA is achieved.
Demonstrate a knowledge of HR policies and the HR practices.
Demonstrate ways of working in line with the HR Services vision and values.
Take an active role in buddying recent starters to deliver a confident and credible HR service.
Identify continuous improvement opportunities to drive HR efficiencies
Play a key role in change management by understanding the need for change and doing what is necessary to make the change a success.
Investigate, report and address root cause of service failure. Implementation of interventions to recover and restore service

To inhibit excellent inter-personal skills and work as a key team player becoming role models and taking proactive initiatives.

Essential Skills / Experience

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📌 HR Operations Analyst (Bengaluru)
🏢 BT Group
📍 Bengaluru