Hiring Contact Center Representative to join our team at Neology PSquare Solutions (part of Neology Inc
Number of Open Positions - 3
Experience - 2 to 3 years
Shift timing - Night Shift
Industry - IT Product & Services and IT Consulting
Employment Type - Full-time
Work Location - Smart City, Kochi, Kerala.

Role Description
This position is responsible for answering routine telephone and case customer inquiries, data entry from pictures of vehicle license plate numbers into the image-processing software application in a customer-oriented call-center operations workplace by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.

Technical Competencies
- Answers incoming calls and makes necessary follow-up outbound calls.
- Performs notice quality review activities when assigned.
- Performs accurate data entry of license plate numbers from images into the database.




- Possesses overall knowledge of company/client guidelines for resolution codes to be used on the images viewed.
- Reaches or exceeds daily quotas for the number of images processed and within acceptable error rates.
- Knowledgeable in processing toll transactions and video bills in the system, receiving, processing, and depositing payments; updates accounts and video bills as to their status; and opens new accounts.
- Take credit card payments over the phone for accounts, video notices, and new accounts.
- Research and resolve customer issues.
- Processes and completes multiple types of forms.
- Writes, generates, and receives correspondence via fax, mail, and web contact.
- Negotiate payments and fee reductions up to their established limits.
- Performs data entry.
- Documents phone calls, cases, and actions in the database.
- Receives and processes account update requests from inbound phone calls and mail, as directed.
- Records individ

📌 Contact Center Representative (India)
🏢 Neology Psquare Techsystems India
📍 India