Functional Role: Business Analyst – CRM

Qualification: BCA/ MCA/ B Tech/BE/ MCA/ MTech

Vertical: Application Delivery

Location : Jaipur / Mumbai

Department : IT

Relevant Experience

3-7 years of experience in IT preferable in banks.

Competencies

Experience of Banking (Retail or Commercial)
Experience in the IT industry with strong background in requirement gathering, documentation, stakeholder management.
Should understand different integration methodologies.
Should be able to prepare overall project plan for execution of projects and prioritize based on those with large impact or horizontal level impact.
Break Complex ideas down into concise and effective requirements.

Review Business User Stories, undertake gap analysis and prepare BRDs/Solution Documents/Approach Documents.

Responsibilities

Job Responsibilities:

Excellent knowledge in architecting, planning, testing, and deploying of any proven CRM solution like Dynamics/CRM Next
Valuable working knowledge of implementing, integration, and deployment of such CRM solution




Experienced in defining technical architecture and software components
Experience in working to Agile processes
Able to map business processes to core CRM platform capabilities.
Positive and constructive
Strong analytical and organizational skills
CRM development framework

Additional Responsibilities

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📌 Business Analyst (Jaipur)
🏢 AU Small Finance Bank
📍 Jaipur