About This Job

MyOperator

Location: Greater Delhi Area, India

Work Mode: On-site

Industry: Software Development,IT Services and IT Consulting,Telecommunications

Job Description

Role Overview

We are looking for a Manager – Customer Support to lead and scale a multi-channel customer support function.

In this role, you will own support operations, SLA performance, escalation management, and team development, while working closely with Product, Engineering, and Operations teams to ensure rapid and effective issue resolution.

The ideal candidate brings experience in B2B SaaS customer support environments, particularly in communication platforms, API-based products, or cloud software solutions.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots,



and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Key Responsibilities

Team Leadership & Development

Lead and scale a multi-channel customer support functionConduct regular coaching sessions, performance reviews, and skill development programsDrive improvements in CSAT, resolution quality, and agent productivityFoster a customer-first culture within the team

Support Operations & SLA Management

Oversee daily support operations across email, chat, and call channelsEnsure adherence to key service metrics including:First Response Time (FRT)Average Resolution TimeTicket BacklogEscalation RateOptimize ticket prioritization, routing, and workload distribution

Escalation & I

📌 Manager Customer Support – AI (India)
🏢 MyOperator
📍 India