Role Description The Hotel Reservation Associate at Vinr is a full time, on-site role based in Delhi, India. The associate will manage room reservations, respond to booking inquiries, update reservation systems, and ensure accurate documentation of guest details and preferences. Daily responsibilities include handling calls, emails, and messages from guests, providing clear information on availability, rates, and packages, and coordinating with front desk and operations teams to ensure a smooth guest experience. The role also involves assisting with check-in and check-out processes as needed, addressing guest queries and concerns promptly, and maintaining high standards of hospitality and professionalism. The associate will collaborate with relevant teams to support promotions, special requests, and food and beverage-related booking requirements.
Qualifications
Strong Communication and interpersonal skills to interact effectively with guests and internal teams.




Proficiency in Reservations management, including booking systems, availability checks, and rate coordination.
Experience in Customer Service and Receptionist Duties, such as handling inquiries, managing check-ins/check-outs, and resolving guest issues.
Basic understanding of Food & Beverage services to coordinate meal plans, special requests, and package inclusions.
Prior experience in hotel operations or hospitality is preferred.
Comfort with using computer-based reservation systems and standard office software.
Ability to work in a fast-paced environment with attention to detail and accuracy.
Fluency in English and Hindi; additional languages are an advantage.
Minimum high school diploma; a hospitality or tourism-related qualification is beneficial.

📌 Hotel Reservation Associate (India)
🏢 Vinr
📍 India