(A) Channel Management – Retail Asset Products
- Development & Adherence to Vendor Management Manual & ensuring all Vendor /
Channel partner empanelment are done as per guidelines for RA business.
- Payment Management for all partners to be done effectively in co-ordination
with OPS / Business / F&A.;
- To ensure Vendor & Channel Partner receives their payment on time.
- Cost efficiency - better contest management with higher focus on outcomes
- Best in class customer experience
- Current avenues of business growth & customer acquisition
- Service Guarantee implementation
- NPS Survey Score
- Location & Channel Activation

(B) Process Management – Retail Asset Products
1) Build RLOS platform for RA business
2) Develop seamless digital journey for the RA product
3) Service Guarantee offering in service
4) Develop Sales tools to increase productivity
5) Adherence to SOP and ensuring 100% file processing as per guidelines
6) NIL audit errors for the product
7) Process innovation
8)To ensure that appropriate product is launched on time and work closely with




frontline for consumption.
9)Ensure all sales journeys are in line with the regulatory guidelines
10) To Ensure Product launched have updated SOPs which are in line with the
regulatory & internal Guidelines.
11) To ensure the development of digital process journey through insurers.

(C) Regulatory & Compliance Management – Retail Asset Products
- Timely closure of high-risk issues raised by assurance functions
- Submissions for compliances to RAR Observations
- Submissions for compliances to RMP within timelines
- Events leading to Reputational Risk on the Company/ Group (Penalties/ SCN/
Adverse media coverage)

(D) Digital Initiatives Management – Retail Asset Products
- Process setup for all new partnership & digital channels
- API integration of all partners - in close co-ordination with IT/Projects &
Business team
- Automation of PVP & Payouts
- Revamp of Channel onboarding journey
- Adherence to Automation of existin

📌 Head - Channel Management - Retail Assets| Thane (Navi Mumbai)
🏢 CSB Bank
📍 Navi Mumbai