1. The Manager - Digital Operations is responsible for overseeing
reconciliation, settlement, chargeback, dispute management, and digital
payment operations to ensure zero financial losses and minimal operational
errors.
2. The role ensures timely settlement processing, customer grievance redressal,
compliance with regulatory requirements, implementation of operational
changes, MIS and regulatory reporting, vendor governance, and continuous
improvement through automation and process enhancements.
3. The incumbent also manages merchant settlements, interchange claims, vendor
performance, and adherence to RBI outsourcing guidelines.

RESPONSIBILITIES

1. Manage reconciliation, settlement, and chargeback processes to ensure
accuracy and prevent financial losses.
2. Oversee dispute management and ensure timely processing of customer debits,
credits, and grievance resolution.
3. Monitor operational controls, service standards, and turnaround times
across digital operations processes.
4.



Drive automation initiatives and improve reconciliation accuracy and
operational efficiency.
5. Implement regulatory, business, and system-related changes within the
operational workplace.
6. Ensure timely and accurate MIS, claims reporting, and regulatory reporting
requirements.
7. Manage relationships with payment networks, vendors, and service providers,
ensuring adherence to agreed SLAs and contractual obligations.
8. Conduct regular vendor reviews and ensure compliance with RBI outsourcing
guidelines and internal policies.
9. Oversee merchant payments, interchange claims, and settlement activities as
per approved agreements and policies.
10. Review operational processes, agreements, and controls to strengthen
governance, compliance, and risk management.

QUALIFICATIONS

Experience: 6 - 10 years

Qualification: Graduation/ Post‑Graduation (Any specialization)

📌 Manager - Digital Operations| Ernakulam (India)
🏢 CSB Bank
📍 India