Job Description

Group Head – Client Servicing

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Location: Gurgaon | Work Mode: Work From Office

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Experience: 10+ Years

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Department: Client Servicing / Account Management

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About the Role

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We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy, integrated campaigns, pitches, and new business development , along with the ability to build and manage high-performing teams.

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Key Responsibilities

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- Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
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- Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
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- Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
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- Have prior hands-on experience in developing strategies, communication plans, campaign concepts, and integrated marketing solutions .
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- Lead and contribute to new business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.
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- Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
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- Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
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- Translate client briefs into explicit internal briefs and ensure alignment across respective teams.
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- Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
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- Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
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- Work closely with internal department heads to ensure integrated and strategically aligned soluti

📌 Group Head- Client Servicing (Gurugram)
🏢 The Brand Bee
📍 Gurugram