???? ???? ?? ??? ??? ?? ??? ???????'? ???????
?????? ?????: ?? ?????? - ?? ?????? (?? ??? ?-? ???)
Experience: 3+ yrs
Location: Goregaon, Maharashtra, India
Job Type: Full-time
We are looking for an experienced and customer-focused Service Advisor to manage the end-to-end service experience for automotive customers. The role involves understanding customer concerns, coordinating vehicle inspections and repairs, preparing service estimates, communicating repair requirements, and ensuring vehicles are delivered within agreed timelines and quality standards.
The ideal candidate will have robust knowledge of automotive service operations, excellent customer-handling skills, and the ability to effectively coordinate between customers, technicians, service teams, and other stakeholders. You will play a key role in delivering a professional, transparent, and high-quality service experience while supporting workshop productivity and customer satisfaction.
Key Responsibilities
Act as the primary Service Advisor and point of contact for customers visiting the workshop.
Receive vehicles,



understand customer complaints, and accurately document concerns in job cards.
Conduct initial vehicle assessments and coordinate with technicians for detailed diagnosis.
Explain recommended repairs, maintenance requirements, technical findings, and estimated costs to customers.
Prepare accurate service estimates and obtain customer approvals before proceeding with chargeable work.
Coordinate with workshop technicians to ensure repairs and maintenance are completed correctly and on schedule.
Monitor service progress and provide timely updates to customers regarding delays, additional repairs, or changes in estimates.
Coordinate road tests, inspections, quality checks, and final vehicle readiness before delivery.
Ensure vehicles are delivered within committed timelines while maintaining service quality standards.
Prepare and explain invoices, service charges, replaced parts, and completed work

📌 Service Advisor (Goregaon)
🏢 Weekday AI
📍 Goregaon