Job Description Job Title: Voice Process - Customer Support Location: Thane Experience: 0-2 Years Working Days: 5 Days a Week Weekly Off: 2 Rotational Week Off Employment Type: Full-Time
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n Job Summary
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nWe are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Candidates with up to 1 year of international on paper bpo experience can apply.
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n Key Responsibilities
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- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.n
- Respond to customer inquiries in a professional and timely manner.n
- Resolve customer complaints and escalate complex issues when required.n
- Maintain accurate records of customer interactions and transactions.n
- Provide product, service, and process-related information to customers.n
- Follow company policies, quality standards, and customer service guidelines.n




- Meet individual and team performance targets.n
- Coordinate with internal departments to ensure timely issue resolution.n
- Build and maintain positive customer relationships.n

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n Required Skills & Qualifications
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- Graduate with minimum 1 year on paper bpo experience can applyn
- Excellent verbal and written communication skills in English;n
- Basic computer proficiency and familiarity with MS Office.n
- Valuable problem-solving and interpersonal skills.n
- Ability to work in a fast-paced environment.n
- Customer-centric attitude and willingness to learn.n

nPreferred Qualifications
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- Minimum 1 year on paper international bpo experience in customer service, customer support, BPO, call center, or related roles.n

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n Working Conditions
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- Location: Thane, Mumbain
- Shift: Rotational shifts (if applicable)n
- Working Days: 5 days per weekn
- Weekl

📌 Voice Process (Mumbai)
🏢 WNS
📍 Mumbai