We are bringing the Project Manager function in house. The Project Manager owns end to end delivery of every active company customer project, from signed order through to go live, stabilization, and final billing.
This is a single point of accountability role. The Project Manager is responsible for the plan, the cadence, the stakeholders, the escalations, and the commercial close out of each project. The person in this role will run our largest enterprise programs alongside the full portfolio of small and mid sized deployments running at any given time.
Success in this role means projects go live on the committed date, clients are never surprised, internal teams always know what is expected of them today, and every completed milestone is invoiced and collected on schedule.
3. Key Responsibilities
3.1 Portfolio Ownership
- Own the complete portfolio of active company projects, not a fixed subset. The large majority of this portfolio is North America based.
- Maintain a single consolidated project tracker covering every project, its phase, its committed go live date, its current risk status, and its open blockers.
- Prioritize personal time and attention dynamically across the portfolio. Projects approaching deployment, cutover, or go live receive materially greater engagement than projects in early planning or steady state.
- Maintain oversight of the small number of projects outside North America, which are executed by regional resellers with support from our technical and deployment teams. These require monitoring and escalation support rather than day to day management.
- Flag capacity conflicts early when multiple projects converge on the same deployment window.
3.2 Daily Cadence and Execution Discipline
- Run a dai