About the role

iLEAD runs 19 undergraduate and postgraduate programmes across business, media, animation, IT and allied health sciences. As the institution has grown, so has the number of software systems, tools and manual processes in daily use across departments. Several of these are underused, poorly integrated, or worked around rather than worked with. This role exists to change that. The person we are looking for will take ownership of how technology is chosen, implemented and actually used across iLEAD, and will work with each department to find where better use of technology and clearer measurement can improve output and reduce cost. This is not a software-building role. It is a role about making the systems we have, and the ones we adopt next, deliver real value in the hands of the people who use them.

It is important to be explicit about the balance of this work. The technical side matters, but it is the smaller part. The larger and harder part is getting people across a busy institution to adopt new systems and new ways of working,



and to keep using them after the novelty fades. As a rough guide, expect around two thirds of the role to be people, change and coordination across departments, and about one third to be technical. The right person is comfortable with both, and is drawn to the harder two thirds rather than hiding in the easier one third.

What you will own

ERP rollout, adoption and maintenance
- Take end-to-end ownership of the institution's ERP: implementation, integration, maintenance, rollout, and day-to-day usage across departments.
- Resolve outstanding integration gaps so that data flows cleanly between systems instead of being re-entered by hand, working with the relevant departments to agree the workflows that make this possible.
- Bring the institution's core administrative processes onto the system in a way that is accurate, trackable and reliable, so that leadership has a dependable picture of operations and finances.
- Make sure depa

📌 Head of Technology and Operational Efficiency (Kolkata)
🏢 iLEAD Kolkata
📍 Kolkata