About Duratuf

We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai

Our equipment keeps workers safe at 4,142+ customers across 65+ countries — when it works, someone gets to go home to their family.

We're on our way to 10,000 protected workplaces by 2035

What you'll own
- Lead qualification (the core) - screen every inbound enquiry against MOQ, product feasibility

and customer segment (distributor / EPC / end-user / OEM / government);
make correct qualify

/ reject decisions with minimal supervision;
flag junk to the manager same day, never pass it

forward.
- Multi-channel inbound - own all inbound touchpoints during working hours: calls, WhatsApp

Business, LiveChat, email and B2B platforms (IndiaMART, TradeIndia) — with zero missed

enquiries and FRT ≤ 15 minutes.
- Clean handoff to Sales - transfer every qualified lead with full context: company info, product

interest, MOQ fit and conversation history.
- Outreach & re-engagement - run outreach on unconverted quotations, lapsed leads and

existing prospects;




pick the right reason, right message and right channel for each objection

(MOQ too high, price, timing) rather than sending generic follow-ups.
- CRM hygiene - maintain a live nurturing pipeline in Zoho CRM, every prospect tagged by stage,

100% data completeness across inbound and outreach, zero pending updates beyond end of

day.
- Pipeline reporting - weekly review with the Support Manager: contacts reached, response

rate, conversion funnel and pipeline value.

What we're looking for
- Graduate, with 1-2 years in inbound tele-calling, customer support, inside sales or B2B enquiry

handling.
- Empathy first - patience, warmth and persistence handling repeated enquiries;
qualified

phone and chat etiquette;
a genuine customer-first mindset.
- Multitasking under load - able to manage simultaneous calls, chats and CRM updates without

dropping a touchpoint;
quick, accurate, unflustered.
- Bilingual communication

📌 Lead Qualification (Howrah)
🏢 Duratuf Products
📍 Howrah