IndustryPrime is a SaaS platform built for manufacturing companies to manage their procurement and inventory in one place.

We help factories move away from Excel, Registers, and WhatsApp-based workflows to a straightforward, transparent, and automated system that improves control, reduces costs, and saves time.

Today, 70+ companies across India trust IndustryPrime to run their plant operations smoothly.

Explaining things over a phone call rarely leads to real change.

The biggest impact comes from visiting clients in person: understanding how they work, showing them what they're missing, and helping them use IndustryPrime more effectively.

You'll work closely with client teams, meet their management, identify gaps in adoption, and help them fix those gaps.

This is a high-ownership, client-facing, travel-heavy role where you will be responsible for:

● Proactively visiting clients to review their actual usage against the full capability of the platform, and closing that gap

● Handling day-to-day client support, since deep adoption work requires deep product knowledge anyway





● Building the kind of relationship with client management and teams that turns into renewals and referrals

Open to freshers and experienced candidates alike; Adoption & Client Experience Enhancement (Core Focus)

● Travel to client sites, including outstation manufacturing plants, proactively and on short notice

● Sit with the client's team and management to demonstrate the value of full adoption in terms they care about (time saved, control gained, cost avoided)

● Conduct onboarding sessions and product training, in person where needed

● Ensure a smooth transition from manual systems (Excel / Registers) to the software

● Customer Support (Existing Clients)

● Handle client queries via call/WhatsApp/email

● Guide users on best practices within the software

● Help refine onboarding, training, and adoption-tracking processes

Someone who takes it personally when a client is not using the softw

📌 Customer Success (Kolkata)
🏢 IndustryPrime
📍 Kolkata