This role is for one of Weekday’s clients

Min Experience: 3+ years
Location: Gurugram, Haryana, India
JobType: full-time

We are looking for an experienced and proactive Rider Management / Fleet Manager to oversee fleet and rider operations, ensuring efficient deployment, high rider productivity, operational discipline, and excellent service levels. The ideal candidate will have robust experience in fleet management, with the ability to coordinate riders, optimize fleet utilization, monitor operational performance, and resolve day-to-day challenges effectively.

You will be responsible for managing the complete operational lifecycle of the rider fleet, from onboarding and deployment to attendance, performance monitoring, issue resolution, and retention. The role requires strong coordination, analytical thinking, and the ability to work in a fast-paced, operations-driven environment.

Requirements

Key Responsibilities
- Manage day-to-day fleet operations, ensuring optimal utilization and availability of riders and vehicles.
- Plan and allocate riders across locations, shifts,



routes, and operational requirements.
- Monitor rider productivity, attendance, login hours, order/task completion, and overall performance.
- Develop and implement processes to improve fleet efficiency, rider productivity, and operational output.
- Manage rider onboarding, documentation, training, deployment, and operational readiness.
- Coordinate with riders regularly to understand operational challenges and ensure timely resolution.
- Track fleet availability, vehicle utilization, maintenance requirements, and operational downtime.
- Identify gaps in rider availability and proactively plan recruitment or deployment requirements.
- Maintain accurate fleet and rider records, reports, and performance dashboards.
- Monitor key operational metrics and prepare regular reports for management.
- Work closely with internal teams such as Operations, HR, Recruitment, Customer Support, and Finance to

📌 Rider Management (Gurugram)
🏢 Weekday AI
📍 Gurugram