Executive in Customer Administration Non/-Voice Job Description/: Responsibilities/: Non/-Voice Customer Support & Communication/: Use live chat, email ticketing systems /(Zendesk, Freshdesk, Salesforce Service Cloud/), and web forms to quickly, empathetically, and professionally handle incoming customer enquiries, requests, and complaints. Back/-Office Transaction & Data Processing/: Process back/-office transactions accurately while closely following client instructions and operational standard operating procedures /(SOPs/). This includes order inputs, account verifications, claims processing, billing adjustments, and document indexing. Data Validation & Quality Accuracy/: To ensure 100% data integrity, error/-free processing, and compliance with data protection requirements /(GDPR, HIPAA, PCI/-DSS/), cross/-examine, verify, and validate complex client datasets against internal databases. Workflow Escalation & Cross/-Functional Coordination/: Track escalations until they are fully resolved by identifying, classifying,



and directing complicated technical or high/-priority customer concerns to internal departments, technical leads, or second/-tier support. Procedure for Standard Operations /(SOP/) Adherence/: To guarantee constant quality scores and no client SLA violations during daily processing, stay up to date with changing process knowledge bases, product upgrades, and workflow rules. Experience/: 0 to 3 yrs Education/: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Warm regards, HR/- Maria

📌 Executive in Customer Administration Non-Voice (Chennai)
🏢 GS Infotech
📍 Chennai