Job Title: Customer Support Associate Job Overview

We are looking for a dynamic and customer-focused Customer Support Associate to join our team. The role involves managing customer queries, resolving escalations and complaints, and ensuring a seamless customer experience by providing timely and effective resolutions. The ideal candidate will be responsible for meeting service standards, achieving operational targets, and contributing to customer satisfaction and business growth.

Handle customer interactions through inbound support channels and provide prompt, accurate, and effective resolutions.

Manage and resolve customer queries, complaints, and escalations while maintaining high levels of customer satisfaction.

Ensure closure of faults, service requests, and customer complaints within defined SLA timelines.

Support inbound sales opportunities through effective upselling and cross-selling of products and services.





Meet individual and team performance metrics, quality standards, and deadlines.

Continuously identify opportunities to improve customer experience and operational efficiency.

Strong customer service and communication skills.

Excellent stakeholder management and relationship-building skills.

Adaptable, flexible, and capable of thriving in a quick-paced environment.

Shift: US Shift

Work Mode: Work from Office

Prior experience in Customer Support, Customer Service, Contact Center, or related domains.

Experience handling customer escalations, complaints, and service recovery initiatives.

Exposure to sales support, upselling, or cross-selling activities will be an added advantage.

📌 Sales Representative Software (Bengaluru)
🏢 Artech
📍 Bengaluru