Job Description About AND Academy:
AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, offers professional design education that breaks away from traditional models, integrating live interaction with industry-focused training.
The Senior Executive – IT Support, CRM & Automation Management will be responsible for managing day-to-day IT support and infrastructure, network and security operations, CRM administration, and business automation. The role requires a proactive and detail-oriented IT skilled with hands-on experience in IT operations, system administration, CRM management, and automation.
Job Description:
- Provide technical support for Windows/macOS systems, laptops, printers, and IT equipment .
- Manage the IT Helpdesk , troubleshoot technical issues, and ensure timely resolution.
- Maintain IT asset inventory and manage employee/learner onboarding and offboarding.
- Administer Microsoft 365, Microsoft Entra, Teams, Google Workspace, Canvas LMS, LinkedIn Learning, Adobe CC, Zoom , and other organizational platforms.




- Troubleshoot and manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and Sophos security .
- Manage CRM users, permissions, data, workflows, and basic automations .
- Set up and monitor Email/WhatsApp templates, system alerts, and automated workflows .
- Coordinate with external IT vendors for AMC, hardware procurement, software upgrades, SSL, and license renewals .
- Support continuous improvement of IT systems, CRM processes, and automation .

What We’re Looking For:
- Qualification: Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
- Experience: 3+ years of hands-on experience in IT Support, IT Operations, CRM Administration, System Administration, and Automation .
- Technical Skills: Good working knowledge of Microsoft 365, Microsoft Entra, Teams, Google Workspace, CRM platforms, networking, and IT infrastructure .
- Experience with Canvas LMS, LinkedIn Learning, A

📌 Senior Executive Information Technology (New Delhi)
🏢 AND Academy
📍 New Delhi