Job Title: Patient Care Executive - Online Dermatology Platform Location: Head Office, Sapat Global Health Private Limited (SGHPL), Mumbai Reports to: Clinic Manager/ Head - Medical Affairs Department: Medical Affairs Employment Type: Full Time
Job Summary: The Patient Care Executive will engage with potential customers/patients who have shown interest in online dermatology services, guide them through available solutions (AI reports, prescriptions, video consultations), and convert them into paying customers, while ensuring a smooth, trustworthy patient experience with high customer satisfaction index.
Key Responsibilities:
● Call and follow up with inbound leads (website/app users who initiated skin assessments)
● Educate patients about available services: o Free AI skin analysis reports o Paid dermatologist prescriptions o Video consultations with dermatologists ● Explain treatment advantages, timelines, and expected outcomes (without overpromising)
● Convert leads into paid consultations or prescription plans ● Guide users through app/website journey, including image upload and

📌 Patient Care Executive (Mumbai)
🏢 Sapat Global Health
📍 Mumbai