Salesforce Service Cloud (Uttar Pradesh)

Salesforce Service Cloud (Uttar Pradesh)

07 Sep
|
Sparix Global
|
Uttar Pradesh

07 Sep

Sparix Global

Uttar Pradesh

3 DAYS hybrid

Location

Key Responsibilities

Agentic Architecture & Delivery Leadership

Architect and deliver Agentforce / Copilot solutions for automotive use cases.

Define agent operating model: tool-use patterns, guardrails, grounding strategy, exception handling, and human-in-the-loop approvals.

Design enterprise-grade agent governance including evaluation strategy, monitoring/observability, auditing, and security controls.

Salesforce Platform Architecture

Serve as Subject Matter Expert (SME) across Salesforce core products including Sales Cloud, Service Cloud, Experience Cloud and relevant industry capabilities.

Define scalable, secure architecture patterns aligned to Salesforce Well-Architected guidance.

Ensure performance and reliability at scale (LDV considerations, async processing, bulkification).

Data Cloud & Enterprise Data Architecture

Lead implementations using Salesforce Data Cloud including ingestion patterns, identity resolution, calculated insights, data graphs / semantic layer, and activation.





Define architecture patterns with up-to-date data platforms (e.g. Snowflake or Databricks) and enterprise integration tooling.

Partner with data teams to design secure, compliant activation for agentic workflows.

Integration & Automation

Define API/integration strategy between Salesforce and enterprise systems, including SAP and manufacturing platforms.

Architect action execution patterns invoked by agents via Flows, Apex, MuleSoft/APIs, or event-driven patterns.

Ensure integrations meet enterprise standards for resilience, security, and auditability.

Automotive Domain Architecture

Lead architecture aligned to Salesforce Automotive Cloud (vehicle lifecycle, warranty/service, customer/driver relationships, householding, asset/vehicle data model).

Define process flows spanning OEM, supplier, dealer, and service center ecosystems.

Translate automotive data signals (e.g., telematics/service alerts) into actionable workflows in Salesforce + agent

📌 Salesforce Service Cloud (Uttar Pradesh)
🏢 Sparix Global
📍 Uttar Pradesh

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