About Kenko

Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.

We're backed by industry leaders from Meta, GitLab, and Freshworks and have raised $3.2M in venture funding. We're building in a large, rapidly evolving industry—and we're still early enough that every excellent hire can have a meaningful impact.

About the Role

As an Implementation Manager, you will be a highly customer-facing role, owning the journey from signed customer → successfully live.

You'll work directly with business owners and operators to understand how their business works, configure Kenko around their needs, train their teams, and make sure they are set up to get value from the platform.

You'll also work closely with Sales, Product, Engineering, Support, and Customer Success to solve problems and keep implementations moving.

This is a role for someone who loves customers, software, problem-solving, and getting things done.

Role Details

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Location: Bengaluru, India — In-office

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Working hours: 8:00 PM – 5:00 AM IST, aligned with US/PST hours

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Role type: Full-time

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Function: Post-Sales / Customer Success

What You'll Own

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Own the end-to-end implementation of new customers from handoff to launch.

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Work directly with customers to understand their business, goals, workflows, and requirements.

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Build implementation plans, manage timelines, and keep customers and internal teams aligned.

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Configure and train customers on Kenko and ensure they are confident using the platform.

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Identify risks and blockers early and drive them to resolution.

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Become a deep product expert and help customers get the most from Kenko.

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Partner with Product, Engineering, Support, Sales, and Customer Success to solve customer problems.

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Identify recurring challenges and turn them into better processes, playbooks, and product feedback.

What We're Looking For

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2+ years of experience in SaaS implementation, onboarding, project management, Customer

📌 Implementation Manager (Bengaluru)
🏢 Kenko AI
📍 Bengaluru