About Maersk
A.P. Moller - Maersk is a global logistics company whose purpose is “Improving life for all by integrating the world”. We are committed to an industry-defining digital transformation that will revolutionize global trade, and this will require a team that both understands and can lead the way in world class service and operations. Do you see yourself enjoying lots of opportunities to collaborate with colleagues around the globe, expanding your skills in an atmosphere that prioritizes employee growth and being a part of an inspiring work environment? Then join us as we reinvent the future of integrated logistics.
As CX Manager - Claims, you will lead the resolution of cargo, trucking, freight & storage claims for Maersk- India Bangladesh and Sri Lanka, along with two senior associates. You will develop and implement programs and initiatives that drive reduction in claims origination through improvements in business activities. This role reports into Area Continuous Improvement Head.
We Offer
- An experience working for the world´s leader, in a energetic, global industry.
- Work with colleagues across the world.
- Excellent training development opportunities and global career prospects.
- Enhance your communication, problem solving and relation building skills.
Key responsibilities
- Oversee the overall management of the claims department
- Escalate claims that require additional authority through management chain of command.
- Keeps current on customer contracts and transportation and cargo laws.
- Create a framework for managing claims across all product offerings & set the claims protocols, settlement authorities, and exposure levels.
- Manage Claims across Ocean Cargo, Transportation, Customs House Brokerage, Supply Chain, Consolidation, Warehousing and Air Transport.
- Establish a standardized approach to claims and management of claims database and systems with an ambition to reduce overall claims
- Establish and maintain performance metrics around
📌 CX Manager (Mumbai)
🏢 Maersk
📍 Mumbai