Location: New Delhi
Function: Gifting Concierge & Customer Experience
Reporting to: Business Head – Gifting & B2B
Working Days: 6 days a week with a rotational weekly off

Step Into the World of Nicobar
Nicobar is a modern, mindful, design-led lifestyle brand from India. We’re reimagining a contemporary Indian way of living, dressing, and looking at the world—rooted in culture, shaped by design, and guided by intention.
At Nicobar, we believe in culture as much as commerce, and that how we build is just as important as what we build.

About the Role:
The Gifting Concierge Lead will own Nicobar’s most personalized and premium gifting experience.
This is a customer-facing leadership role for someone who understands that excellent service is about more than responding to enquiries—it’s about understanding the customer, anticipating their needs, curating thoughtfully, and creating a seamless experience from the first conversation to the final delivery.
You will lead the concierge journey end-to-end while also coaching the team, driving business outcomes,



and continuously improving how the service operates.

What You’ll Do
- Own the complete gifting concierge journey—from the first enquiry through recipient profiling, gifting curation, order management, delivery, and follow-up.
- Lead, mentor, and coach the concierge team while maintaining high standards of service, response time, and customer experience.
- Personally engage with customers, understand their needs and preferences, and step in to support the team when required.
- Drive key business metrics including conversion, average order value, revenue, and customer satisfaction .
- Identify opportunities to improve the customer journey and make the gifting experience more personalized and seamless.
- Support the development and improvement of SOPs, workflows, and service standards to build a scalable concierge model.
- Understand how customer behaviour and gifting needs evolve through different periods of the year and ada

📌 Gifting Concierge Lead (India)
🏢 Nicobar Design
📍 India