The Role
You'll own a tiered portfolio of client accounts as their relationship owner from the day the sales handover lands, reporting to the Head of Account Management. This is not a delivery role: you carry no build work and no delivery team — your job is the client's success and the commercial outcomes that follow. On every account you work alongside a Forward Deployed Engineer and a Product Manager, and your accountabilities are three: client satisfaction, revenue, and expansion.
The Bar
Revenue — retention and expansion across your portfolio — is the top priority for this role, and client satisfaction is how you get there: accounts that genuinely succeed renew and expand as a natural consequence. Account-level CSAT and NPS sit on your scorecard alongside the revenue numbers, not as secondary goals but as how you know you are doing the job right. The lanes are explicit: you own the relationship and the commercial outcomes end to end; the Forward Deployed Engineer owns the solution and the build; the Product Manager owns product onboarding, enablement, and roadmap.




What You'll Own
- Own the client relationship from the sales handover. Run the kick-off call and the kick-off narrative, land the success criteria and adoption targets with the client, and stay the client's first call from that day on.
- Own renewals end to end. Run 90/60/30-day renewal cadences, maintain account health scores, build and activate save plans before at-risk accounts become problems, keep the forecast honest, and own the commercial paper — quotes, renewal contracts, and negotiation within delegated authority.
- Own expansion. Run expansion discovery across the upgrade paths — Pulse to IQ, Daton to IQ, IQ Essentials to IQ Enterprise, usage-based upsell — spot the openings that client goals and competitor displacement create, and carry those deals to close.
- Own account-level CSAT and NPS — with the levers to back them. Quarterback escalations: convene and drive cross-functional resolution

📌 Account Manager (Hyderabad)
🏢 Saras Analytics
📍 Hyderabad