Job Description
Job Opening: Assistant Manager Training (Travel Domain)
n Location: Gurgaon, India
n Company: Atain Industry: BPO | Customer Experience
n Employment Type: Full-Time
n About Atain:
nAtain is a leading provider of customer experience (CX) and digital transformation solutions for travel and high-growth technology companies. With a global presence and a passion for delivering exceptional service, were seeking energetic individuals who are ready to lead with purpose and transform CX from the inside out.
n Position Overview:
nWe are looking for an experienced and driven Assistant Manager Training to lead learning and development initiatives within our Travel Domain vertical. This role is critical in promoting a customer-first mindset across our voice and digital service channels, with a focus on boosting customer satisfaction (CSAT), loyalty (NPS), and overall service quality.
n Key Responsibilities:
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- Training Design & Delivery: Create and deliver customized CX training programs focused on communication, empathy,



and engagement for contact center agents.n
- CX Culture Enablement: Foster a coaching-based, customer-centric culture by driving consistent messaging, behavioral standards, and quality in customer interactions.n
- Performance Coaching: Conduct engaging soft skills, communication, and conflict-resolution training for both new hires and experienced staff, particularly within the team.n
- Team Mentorship: Guide and support trainers and team leads to enhance their coaching effectiveness and overall team performance.n
- Recognition & Feedback: Identify and reward WOW customer moments; evaluate feedback to pinpoint improvement areas and tailor training accordingly.n
- Cross-Functional Collaboration: Partner with Operations, QA, and HR to assess training needs and roll out initiatives that align with business goals.n
- Onboarding & Orientation: Lead cultural and values-based orientation sessions to embed IGTs customer-first philosoph

📌 Assistant Manager Training (Gurugram)
🏢 Atain
📍 Gurugram