End User Technician (Bengaluru)

End User Technician (Bengaluru)

07 Sep
|
Trigent Software
|
Bengaluru

07 Sep

Trigent Software

Bengaluru

Experience in supporting hybrid Windows.

Previous end user support experience, on an user community , 1000 users

Requires knowledge on the following:

MCSE or MCITP

Basic knowledge in SCCM Infra and Application packaging

Knowledge in supporting MAC OSX (Mojave ) , IOS platform, MDMs , JAMF

Application installation and diagnose software failures

Basic knowledge of Active Directory, group Policies and Windows permissions

Basic hardware knowledge.

Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process

Knowledge of ITIL process, ITIL certification will be an added advantage

Exposure to Ticket Tools like Service Now

📌 End User Technician (Bengaluru)
🏢 Trigent Software
📍 Bengaluru

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