Program Manager - ServiceNow

Job description

Scope:

• Responsible for the overall strategy, governance, roadmap, and delivery of the

ServiceNow platform across the enterprise, ensuring alignment with business objectives

and IT strategy.

• Work closely with business, IT operations, and engineering groups to deliver

enterprise-grade ServiceNow solutions that meet organizational needs.

• Lead a team of ServiceNow architects, developers, and functional consultants, driving

platform innovation, automation, process optimization, and guiding stakeholders and

junior team members while maintaining stability and compliance.

• Provide hands-on development and architectural leadership to ensure scalable and

future-ready implementations within the ServiceNow platform.

• Oversee end-to-end solution design, module implementation, and technical

governance for ServiceNow modules such as ITSM, CSM, CMDB, ITOM, and

Integrations.

Skills:

• Deep expertise in multiple ServiceNow modules — e.g., ITSM, CMDB, ITOM, ITAM,

HRSD, CSM, GRC, SecOps.





• Proven experience managing enterprise-scale ServiceNow implementations and

transformations.

• Solid understanding of ITIL processes, IT service management, and enterprise

workflow automation.

• Experience defining platform strategy, governance, and operating models.

• Demonstrated ability to manage internal teams, vendors, and offshore delivery

partners.

• Solid understanding of integration frameworks, data governance, and platform

security.

• Hands-on experience in ServiceNow roadmap planning, budgeting, and capacity

management.

Responsibilities:

• Platform Strategy & Governance

• Define and maintain the ServiceNow platform vision, strategy, and roadmap, ensuring

alignment with enterprise goals and architecture principles.

• Establish governance frameworks and standards for implementations and

customizations, evaluating new modules and integrations.

• Leadership & Delivery Oversight

• Lead and manage a cross-f

📌 Program Manager (Gurugram)
🏢 Trigent Software
📍 Gurugram