Job Description
Total Experience: 6-10 Years
nLocation: Hyderabad/Bangalore
n

nDesired Competencies (Technical/Behavioral Competency)
nMust-Have:
n
- n
- OTM Module Architecture: Comprehensive hands-on experience designing and deploying ServiceNow Operational Technology Management suites.n
- Industrial Framework Mastery: Deep understanding of the Purdue Model for Industrial Control Systems (Levels 0 to 3) and ISA-95 equipment model mapping.n
- OT Asset & CMDB Extensions: Advanced knowledge configuring OT specific configuration item classes (cmdb_ci_ot), entity details, and tracking industrial hardware types (PLCs, SCADA, DCS, HMIs).n
- OT Discovery & Ingestion: Direct experience utilizing Service Graph Connectors for OT Discovery (e.g., Claroty, Nozomi, Microsoft Defender for IoT) and configuring OT Discovery schedules.n
- Operational Technology Service Management (OTSM): Proven competence setting up industrial processes covering OT Incident, OT Change, and OT Request Management inside the Industrial Workspace.n
- OT Vulnerability Response:



Experience implementing security risk detection workflows, monitoring production floor threats, and aligning with security visibility dashboards.n
- Certified System Administrator (CSA) · Certified Application Developer (CADn

n

nGood-to-Have:
n
- n
- Certified Implementation Specialist - ITOM Visibility (Discovery / Service Mapping) ·n
- ServiceNow Delivery Accreditation - Operational Technology Management ·n
- Awareness of industrial compliance frameworks (e.g., IEC 62443, NIST SP 800-82, ISO 2700n

n

n

nSN Role descriptions / Expectations from the Role
n
- n
- Architect Industrial Visibility: Design, model, and maintain the central Operational Technology asset registry bridging production network environments safely into ServiceNow.n
- Enforce CSDM for OT: Map conceptual elements of the Common Service Data Model (CSDM) to Equipment Model Entities and industrial production line sites.n
- Automate

📌 ServiceNow OT Management (Hyderabad)
🏢 i2d consulting
📍 Hyderabad