- Role: Director Business Excellence
- Location: AMR Tech Park - Bangalore
- Relevant Experience: 20+Years
- Reports to: VP – Business Excellence
- Work Mode: WFO / Hybrid
- Industry: BPM/BPO US Healthcare
- Mandatory Skills required: TQM & BPO/BPM US Healthcare Global Payer Back Office Operations

Job Summary
The Director – Business Excellence will lead enterprise-wide Business Excellence, Quality, Transformation, and Operational Excellence across global US Healthcare Payer back-office operations . This role will drive quality, productivity, cost optimization, process transformation, automation, governance, and client value across multiple payer accounts and delivery locations, with a transparent focus on noiseless operations and measurable business outcomes . US Healthcare Payer experience, BPO/BPM experience, and Lean Six Sigma Master Black Belt certification are mandatory.
Key Responsibilities
Business Excellence & Transformation
- Define and execute the Business Excellence strategy across global payer operations.
- Lead large-scale process transformation, standardization,



automation, and digital initiatives .
- Deliver measurable improvements in quality, productivity, TAT, cost, SLA, and customer experience .
- Build and govern a strategic continuous improvement and transformation roadmap .

Lean Six Sigma & Master Black Belt Leadership
- Serve as the Lean Six Sigma Master Black Belt authority for Business Excellence.
- Lead enterprise-level DMAIC, Kaizen, Value Stream Mapping, process optimization, and CI programs .
- Build and mentor Black Belts, Green Belts, and Business Excellence teams.
- Establish a strong Lean Six Sigma culture, governance, certification, and benefits-realization framework .

Quality & Operational Excellence
- Own the Quality Management framework across payer operations.
- Establish governance, KPIs, controls, audit mechanisms, and performance standards.
- Drive defect prevention, root-cause analysis, process controls, and sustained quality im

📌 Director Business Excellence (India)
🏢 Sagility
📍 India