Job Description
Hiring: Team Leader – Insurance Sales (Tele Callers)
nLocation: Bhandup West, Mumbai 400078
nEmployment Type: Full time
nIndustry: Insurance / Financial Services (Life / General / Health / Broking)
nExperience Level: 3–6 years (minimum 1–2 years in a team-handling role)
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nAbout the Role
nWe are looking for an energetic and result-oriented Team Leader (Tele Callers) to manage and drive high performance within our insurance division. In this role, you will lead a team of insurance executives/advisors (Tele Callers), set targets, guide day-to-day sales and client servicing activities, and ensure strict adherence to underwriting standards and regulatory compliance.
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nKey Responsibilities
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- Team Leadership & Mentorship: Supervise, motivate, and mentor a team of 8–15 insurance sales executives (Tele Callers) to achieve monthly and quarterly business targets.n
- Sales & Target Management: Plan pipeline distribution, monitor daily conversion rates, set KPI benchmarks, and implement strategies for lead acquisition and retention.n




- Performance Tracking: Conduct daily standups, weekly reviews, and performance audits; provide coaching to underperforming team members.n
- Escalations & Client Relations: Support executives during high-value policy closures, resolve complex customer queries, and address escalation cases.n
- Compliance & Quality Assurance: Ensure full adherence to industry regulatory guidelines (IRDAI), underwriting norms, and internal quality standards during policy issuance and renewals.n

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nRequirements & Qualifications
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- Education: Bachelor’s degree in Business, Finance, Marketing, Commerce, or a related field.n

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- Experience:n
- 3–6 years of experience in the insurance sector (Life, General, Motor, Health, or Broking).n
- Minimum 1–2 years of proven experience managing a team or acting as a sales lead.n

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- Skills:n
- In-depth understanding of insurance products, policy terms, an

📌 Team Leader (Mumbai)
🏢 Policy Era Insurance Broking
📍 Mumbai