Location

Location

India

Region

Delhi

City

Delhi

Career Area

After Market Services

Experience Level

Experienced Professionals

Job ID

WD-0044883

Description and requirements

• Handle customer queries related to tool repair, quotations, warranty, and service status.
• Coordinate with service centers, logistics teams, and service engineers for smooth repair processing.
• Share repair quotations and follow up with customers for approvals and payments.
• Monitor pending repair cases and ensure timely closure.
• Maintain proper communication regarding dispatch, delivery, and repair timelines.
• Support customers with pickup and delivery arrangements.
• Manage buyback requests for old, non-repairable, or obsolete Hilti tools.




• Evaluate tool condition and coordinate with internal stakeholders for buyback approval.
• Explain buyback policies, exchange offers, and commercial terms to customers.
• Ensure proper documentation and tracking of buyback transactions.
• Coordinate with sales and finance teams for smooth execution of buyback cases.
• Maintain accurate records of repair orders, invoices, customer communications, and buyback details.
• Coordinate with finance teams for payment confirmation and invoice clarification.
• Support service process improvement initiatives and maintain service KPIs.
•Ensure compliance with company policies and customer service standards.

📌 Customer Tool Service Representative (India)
🏢 Hilti
📍 India