Job Description
Title:- Product Operations Support Specialist
nExperience: 2–4 Years
nEducation: AA/BA preferred; equivalent relevant experience will also be considered
nEnglish: C1 or above preferred
nLocation: Anna nagar, Chennai
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nThe Role
nWe are looking for a Product Operations Support Specialist to join our rapid-paced and innovative environment.
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- The role will focus on supporting customer onboarding by configuring digital documents, troubleshooting product-related issues, managing data, and ensuring smooth customer workflows.n
- The role requires strong Advanced SQL skills, attention to detail, analytical thinking, and the ability to investigate and resolve operational and data-related issues.n
- The successful candidate will work closely with Customer Success, Product, and Integration teams to deliver accurate and efficient customer configurations.n

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nResponsibilities
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- Configure and manage customer documents within our document-signing platform, PandaDoc, including the manual setup of customized fields.n




- Configure customer document templates, assign them to relevant teams and sections of the platform, and enable additional features as required.n
- Perform advanced SQL queries to investigate data issues, validate configurations, identify discrepancies, and support troubleshooting.n
- Analyze data using SQL to identify root causes of product, workflow, and integration-related issues.n
- Perform data checks and reconciliation using SQL to ensure accuracy and consistency across systems.n
- Assist with additional manual account setup, product configuration, and operational tasks as required.n
- Document recurring issues, identify process improvements, and contribute to improving operational efficiency.n

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nWorking Hours: 1:00 PM – 9:30 PM
nWorking Days: Monday to Friday
nTransportation: Drop facility available for female employees
nBudget: ₹8 LPA – ₹10 LPA
nNight Shift: One day per week. Employees will have the o

📌 Technical Product Support Specialist (Tamil Nadu)
🏢 Hyring®
📍 Tamil Nadu