Job Description

nHi Connections
nTeamware is hiring for Client Service Operations /AML and KYC Manager role
nExperience:12+years
nLocation:Mumbai(Powai)
nNP:Immediate joiners
nInterview mode:Face to Face
nJD:
nClient Service Operations
n

nLevel: L3
nAttaching the JD again for your reference. We want the candidate to posses strong working knowledge on AML/KYC and Transaction monitoring field along with any of these compliance monitoring tools such as and LexisNexis, worldcheck etc
n

nThe responsibilities include but are not limited to:
nOperations Management
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- Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with >99% quality.n
- Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.n
- Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.n
- Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.)



and translate them into updated SOPs and workflows.n
- Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.n
- Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.n
- Partner with Business Units globally to support seamless transitions, migrations, and onboarding of current processes.n
- Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholdersn

nTeam Management
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- Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.n
- Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.n
- Maintain team attrition below 10% annually and proactively identify early warning signs.n
- Drive employee engagement, development, and retention; maintain Pulse survey score

📌 Anti-Money Laundering Specialist (Mumbai)
🏢 Teamware Solutions
📍 Mumbai