Job Description

n Position: Operations Manager
n Location: Lonavala, Maharashtra
n Experience: 7- 10 Years
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n Role Summary:
nWe are looking for a hands-on Water Park Manager to lead end-to-end water park operations, ensuring safety, operational excellence, guest satisfaction and team performance . The role requires strong experience in water park/leisure operations, lifeguard management and high-footfall environments.
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n Key Responsibilities:
n1. Water Park Operations
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- Manage end-to-end daily operations of slides, attractions, pools and guest facilities, including opening, operating and closing procedures.n
- Monitor attraction utilisation, throughput, queues and waiting times while optimising manpower and operational resources.n
- Develop and continuously improve SOPs, checklists and operating standards, with a solid park-floor management presence.n

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n2. Guest Experience
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- Deliver a safe, seamless and enjoyable guest experience by monitoring crowd movement, queues and guest pain points.n




- Handle escalated complaints and critical guest situations while driving Guest Satisfaction, NPS and overall experience .n
- Promote a strong service and hospitality culture across the operations team.n

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n3. Safety & Emergency Management
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- Own guest and employee safety, ensuring strict compliance with water, attraction and operational safety procedures, including effective Lifeguard deployment.n
- Conduct safety inspections, audits, mock drills and emergency preparedness activities while leading emergency response and incident reporting.n
- Coordinate with Security, Medical and Engineering teams during emergencies and identify and mitigate operational risks.n

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n4. Team & Lifeguard Management
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- Lead, motivate and develop Lifeguard and Operations teams, including manpower planning based on attendance and operational requirements.n
- Conduct daily briefings, safety talks, training and competency assessments while

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