Job Description
Experience: 2-3 Years
nCTC: Upto 2.5LPA
nLocation: Kolkata
nEmployment Type: Full-time
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nAbout the Company
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nASL Hotel is a 3-star hotel committed to providing guests with a comfortable, convenient, and welcoming hospitality experience. With a focus on quality service, cleanliness, and guest satisfaction, the hotel caters to both business and leisure travelers.
nAt ASL Hotel, we believe in warm hospitality, professional service, and attention to detail. Our team works together to ensure every guest receives prompt assistance and a pleasant stay in a friendly and well-managed environment.
nWe offer a skilled workplace where employees can develop their hospitality skills, gain hands-on industry experience, and grow within the organization.
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nJob Summary:
nWe are looking for a courteous, well-groomed, and customer-focused Front Desk Executive to manage front office operations and provide an excellent experience to hotel guests. The ideal candidate will be responsible for welcoming guests, handling check-ins and check-outs, managing reservations,



responding to guest queries, coordinating with other hotel departments, and ensuring smooth day-to-day front desk operations.
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nKey Responsibilities:
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- Welcome and greet guests in a professional, warm, and courteous manner.n
- Handle guest check-in and check-out procedures efficiently.n
- Manage room reservations, cancellations, modifications, and guest requests.n
- Answer incoming phone calls, emails, and enquiries regarding rooms, tariffs, facilities, and hotel services.n
- Verify guest identification and maintain accurate guest registration records.n
- Collect payments, issue bills/invoices, and coordinate with the accounts team when required.n
- Maintain accurate records of room availability, occupancy, arrivals, and departures.n
- Respond promptly to guest queries, requests, feedback, and complaints.n
- Coordinate with Housekeeping, F&B;, Maintenance, Security, and

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