This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in India.

This role combines customer support, technical troubleshooting, and AI-focused problem solving in a rapid-paced SaaS environment. You will help users resolve issues across their end-to-end platform experience while ensuring every interaction is accurate, efficient, and positive. Working closely with Engineering and Product teams, you will investigate bugs, analyze system behavior, and distinguish between product friction, AI model edge cases, and genuine technical defects. You will use logs, telemetry, network inspection, and database queries to understand production issues and identify root causes. The role offers substantial exposure to modern web applications, AI systems, and rapidly evolving technology. Strong ownership, technical curiosity, and excellent communication will be essential to delivering a high-quality customer experience.

Accountabilities:




- Investigate user-reported technical issues end-to-end by reproducing bugs, identifying root causes, and distinguishing between user experience friction, AI model edge cases, configuration issues, and system defects.
- Debug across modern AI and SaaS environments using telemetry, application logs, network inspection, database queries, and other diagnostic tools to understand production behavior.
- Triage issues with sound technical judgment, escalating genuine engineering defects while resolving other issues through configuration changes, prompt refinement, troubleshooting, or clear user guidance.
- Work closely with Engineering to communicate reproducible issues, provide useful technical context, and support efficient investigation and resolution of bugs.
- Identify recurring problems and systemic patterns, surfacing product risks and opportunities to Engineering and Product leadership.
- Create clear documentation, troubleshooting resources

📌 Customer Success Engineer (India)
🏢 Jobgether
📍 India