This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India.

This is a customer-focused technical support prospect for an engineer who combines strong troubleshooting abilities with excellent communication skills.
You will provide hands-on support across software, applications, systems, databases, integrations, and end-user environments.
The role involves managing support tickets, investigating incidents, resolving issues, and ensuring requests are handled according to business impact and SLA requirements.
You will work directly with customers while collaborating with Development, Engineering, and Product teams to resolve complex technical challenges.
Your knowledge of Microsoft Outlook, C#, SQL, and web applications will help you diagnose issues and deliver effective solutions.
You will also contribute to onboarding, implementation, configuration, and platform adoption while identifying recurring issues and opportunities for improvement.




This remote position is well suited to a technically curious professional who enjoys solving problems and helping customers succeed.

Accountabilities:
- Provide technical support to customers through tickets, calls, meetings, and written communication.
- Troubleshoot and resolve software, application, system, user, database, and integration-related issues.
- Manage multiple support requests and prioritize tickets based on urgency, business impact, and applicable SLA requirements.
- Provide end-user assistance, with particular emphasis on Microsoft Outlook troubleshooting and support.
- Apply working knowledge of C# to investigate application issues and support technical troubleshooting.
- Perform basic troubleshooting and queries using Microsoft SQL Server.
- Investigate incidents, identify potential root causes, and document troubleshooting processes, findings, and resolutions.
- Reproduce reported issues and provid

📌 Technical Support Engineer (India)
🏢 Jobgether
📍 India