Job Description
Global Technology Platform – Director, Technical Cybersecurity Operations – Permanent
nClient
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- An established international technology company providing specialist enterprise services to major commercial and public-sector organisations. The business operates globally and is continuing to expand its delivery capability from India.n

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nThe Role
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- The Director of Technical Operations will lead a large, globally distributed service function from the company’s Pune hub. Leading through an established management team, the position will own departmental strategy, operational performance and service quality while developing the organisation’s future operating model.n

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nResponsibilities + Requirements
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- Lead a high-volume technical operation responsible for reviewing, prioritising and progressing complex customer casesn
- Own performance across service levels, quality, capacity, productivity and escalationsn




- Develop managers and strengthen the organisational structure to support continued growthn
- Improve workflows through automation, AI and measurable quality controlsn
- Establish effective forecasting, resource-planning and performance-management processesn
- Partner with product, operations, customer-facing and technical stakeholder groupsn
- Candidates should bring 15+ years’ experience within cybersecurity, technical services, risk operations or another complex technology environment, including 8+ years of people leadership. Experience managing managers, scaling large operational teams and leading international service functions is essential. Exposure to technical assessment, security testing, workflow transformation, AI adoption or global delivery centres would be advantageous.n

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nLocation
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- Pune, India – primarily office-basedn

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nStart Date
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- Adaptable, subject to notice periodn

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📌 Director of Cyber Security (Pune)
🏢 Ags
📍 Pune