Job Title: Technical Support Engineer – Platform Technologies

Location: [Hyderabad / Onsite]

About the Role:

We are looking for a proactive Technical Support Engineer to join our Platform Technology team. You will provide world-class support to platform users and administrators, troubleshoot complex technical issues, and help drive best practices for support services. This role offers hands-on exposure to cloud technologies, ServiceNow products, and SaaS/PaaS platforms while ensuring a high-quality customer experience.

Key Responsibilities:

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Provide technical support and resolution for platform issues, ensuring customer satisfaction.

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Troubleshoot, triage, and provide root cause analysis for ServiceNow and other platform products.

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Maintain and create knowledge base content to improve efficiency and empower customers.

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Suggest and implement process and tool improvements.

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Communicate effectively with customers and internal teams via cases, phone, and other channels.

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Participate in weekend on-call support rotation as required.





Mandatory Skills:

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Experience with relational databases (MySQL, Oracle).

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Linux/Unix or Microsoft Server experience.

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Understanding of web application stack components.

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Knowledge of at least one scripting language: JavaScript, Python, Perl, Unix Shell, Windows Shell.

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Strong troubleshooting skills for complex technical issues.

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Excellent written and verbal communication skills.

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Commitment to quality and customer service.

Good-to-Have Skills:

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SaaS / PaaS support experience.

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Hands-on experience with ServiceNow platform.

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Understanding of ITIL framework.

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Experience with tools like Splunk.

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Ability to read and analyze database logs.

Education & Experience:

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Bachelor's Degree in Computer Science or related technical field, or 2+ years of experience in technical support or software coding workplace.

📌 Technical Support Engineer Platform Technologies (Hyderabad)
🏢 Trigent Software
📍 Hyderabad