Job Description
Role- Operation Team Lead- US Voice Process
nLocation-Mohali
nWork Mode-WFO
nExp-4-8 Years
n
n️Key Skills Required
n Excellent verbal and written English communication.
n Leadership and people management.
n Knowledge of international customer service standards.
n Experience with CRM systems, call monitoring tools, and reporting dashboards.
n Problem-solving and conflict resolution. Time management and multitasking.
n
n? Typical Requirements
n Bachelor’s degree or equivalent.
n 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.
n Willingness to work in night shifts or rotational shifts.
n Familiarity with US client handling is often preferred.
📌 Operation Team Lead (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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