Lead, mentor, and manage a team handling account opening and servicing activities
Set performance targets (KPIs) and monitor daily productivity
Conduct regular training, coaching, and performance reviews
Ensure adherence to SOPs and quality standards
Supervise end-to-end processing of new account openings (Retail & HNI clients)
Ensure accurate documentation, KYC verification, and regulatory compliance
Manage onboarding processes such as IPV (In-Person Verification), CKYC, FATCA, etc.
Coordinate with internal teams for smooth client activation
PMS (Portfolio Management Services) Operations
Oversee onboarding of PMS clients and ensure documentation compliance
Monitor PMS account setup, reporting, and service requests
Coordinate with PMS providers and internal stakeholders for issue resolution
Ensure smooth execution of transactions and reporting requirements
Ensure timely processing within defined TAT
Perform validation checks to prevent errors and fraud risks
Process & Compliance




Ensure compliance with SEBI, exchange, and internal policy guidelines
Maintain audit readiness and documentation standards
Identify process gaps and implement improvements
Handle escalations from clients and internal stakeholders
Track daily/weekly KPIs – productivity, TAT, error rates
Prepare MIS reports for management
Analyze trends and recommend process improvements
Demat & Trading account opening processes
PMS operations
KYC & regulatory compliance (SEBI guidelines)
Leadership & team management skills
Attention to detail and process orientation
Solid communication and stakeholder management
Problem-solving and decision-making ability
4–8 years of experience in stock broking / financial services
Minimum 1–2 years of team handling experience

Hands-on experience in Demat/Trading account opening & modifications

📌 Team Leader (Mumbai)
🏢 3i Infotech
📍 Mumbai