Job Description
Role Purpose
nThe Director, Restaurant Experience Technology (RET) is responsible for ensuring technology investments deliver measurable value in restaurant operations and customer experience. The role serves as the primary bridge between Restaurant Operations and Technology and owns technology adoption, operational readiness, rollout quality, supportability and continuous improvement.
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n Key Responsibilities:
n Restaurant Technology Experience Strategy
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- Define and execute RET strategyn
- Act as voice of restaurant operations within ITn
- Develop adoption and operational excellence roadmaps from technology perspectiven

n Restaurant Journey & Experience Design
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- Collaborate with Product Team to synchronize their software journey and roadmap with in-store operational issuesn
- Optimize in-store hardware placements for maximum impactn
- Reduce technology related operational friction pointsn

n Technology Rollout & Operational Readiness
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- Lead pilots and deployment readinessn




- Drive training and adoption of technology with Operations Excellence teamn
- Establish rollout governancen

n Operations Engineering & Continuous Improvement (along with Operations Excellence Team)
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- Apply Industrial Engineering principles jointlyn
- Lead process optimization and throughput improvementn
- Use Lean and Six Sigma methodologiesn

n Technology Operations & Service Excellence
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- Improve service reliabilityn
- Lead root cause analysis and service reviewsn
- Drive operational governancen

n Business Partnership & Adoption Leadership
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- Partner with Operations leadersn
- Maintain field feedback loopsn
- Lead change management effortsn

n Technology Scope
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- POSn
- Self Order Kiosksn
- Kitchen Display Systemsn
- Drive-Thru Technologiesn
- Digital Menu Boardsn
- Payment Systemsn
- Workforce Managementn
- Restaurant Mobility Platformsn
- AI-enabled Restaurant Technologiesn

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n Qua

📌 Director - Restaurant Experience Technology (Relocation to India) (Bengaluru)
🏢 Americana Restaurants
📍 Bengaluru