Role Summary
We are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience , requiring a balance of commercial acumen and customer-centric thinking.
You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.
Key Responsibilities
1. Account Management & Client Success
- Serve as the primary point of contact for assigned key accounts
- Build trusted advisor relationships with stakeholders and decision-makers
- Ensure successful onboarding, adoption, and ongoing satisfaction
- Conduct regular business reviews (QBRs/MBRs) with clients
2. Revenue Growth & Expansion
- Drive upselling, cross-selling, and renewals across accounts
- Identify whitespace opportunities within existing client portfolios
- Develop account growth plans aligned with client business goals
- Consistently achieve or exceed revenue and retention targets
3. Customer Experience & Retention
- Monitor customer health metrics and proactively mitigate churn risks
- Resolve escalations efficiently while maintaining client trust
- Deliver a seamless and high-quality customer experience
4. Strategic Collaboration
- Work closely with Sales, Product, Marketing, and Delivery teams
- Provide customer feedback to improve product/service offerings
- Support go-to-market strategies and client-specific campaigns
5. Business Development
- Identify and pursue recent opportunities within existing networks
- Contribute to pipeline generation through referrals and relationships
- Support proposal development and client presentations