Job Description (JD) – Support Engineer (Azure Integration Services) - (24x7 Operations)
Experience 5 to 10 Years
Location Noida preferred – Pan India
Job Summary
We are seeking an experienced Support Engineer with 5 to 10 years of IT experience and robust expertise in Azure Integration Services (AIS) for 24x7 production support operations. The role requires strong incident management, stakeholder communication, and hands-on technical expertise in Azure integration technologies. The candidate should be comfortable working in a rotational shift model and leading geographically distributed support teams.
Key Responsibilities
Production Support & Operations
- Ensure adherence to SLAs, OLAs, incident response, and resolution timelines.
- Monitor production environments and proactively identify potential issues.
- Drive Major Incident Management (P1/P2), coordinate war rooms, and provide timely stakeholder communications.
- Perform root cause analysis (RCA) and implement preventive measures.
- Oversee service continuity, high availability, and disaster recovery processes.
- Manage production deployments, release support, and change management activities.
Azure Integration Services Support
- Support and troubleshoot solutions built using:
- Azure Logic Apps
- Azure Service Bus
- Azure API Management (APIM)
- Azure Functions
- Azure Event Grid
- Azure Event Hubs
- Azure Storage Accounts
- Azure Key Vault
- Azure Monitor & Application Insights
- Monitor integration workflows, message queues, API transactions, and event-driven architectures.
- Ensure seamless integration between cloud and on-premises applications.
Stakeholder Management
- Act as the primary point of contact for business stakeholders and customers during critical incidents.
- Provide regular operational reviews and service performance reports.
- Collaborate with development, architecture, infrastructure, and security teams for issue resolution and platform improvements.
Process & Governance
- Ensure
📌 Support Engineer (Noida)
🏢 Arminus
📍 Noida